![]() Call it operator error: this is no ordinary pillow and reading reviews, such as this, is a good idea in advance. Once I discovered it was adjustable, I had a completely different vision of its comfort. ![]() I just was looking for physical evidence of it out of the bag to read and had never looked that closely at the email or website in my initial research. Plus, there is a step by step guide to adjustment on their website. Now- to give the company credit, there was a video attached to the initial email I received after it was ordered. The middle felt completely flat (because it was) and the sides were fairly firm, and to be honest, I had no idea it was adjustable at first. ![]() Also, because I am not a back sleeper, I truly did not see how it might work comfortably for me. I was very interested in how it might work for a side sleeper, and since it didn’t come with any instruction booklet or picture guide, I was a little confused. My first impression was that I could totally see how the shape of this may lend to proper neck support but was a bit put off by the size and overall firmness. There was a slight off-gassing smell to it due to the shredded foam being stored within the plastic, but it dissipated very quickly and was gone within a few hours- and was not a bother at all. It wasn’t very compressed since it was simply rolled, which was a good sign as compressed memory foam that had been stored that way may not have as much ‘spring’ as those that are allowed to rest. Within the box was the pillow that was rolled and wrapped in plastic. The box I received was branded, but since it was a smaller rectangular box, it fitted within my porch storage bin easily- and the whole neighborhood wasn’t aware of what had arrived at my house. I am used to an online order taking at least a week or more, so this was a pleasant surprise. This pillow was literally on my doorstep within three days of being ordered. ![]()
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